Book of the Month

Product Manager, Order Management & Renewal Systems

New York, NY - Full Time

Every month, hundreds of thousands of orders and renewals flow through Book of the Month's in-house software systems, and we are seeking a Product Manager to own two of the most mission-critical pieces of software at the business: our Order Management System and our Renewal Management System. These mission critical systems are purpose built by our in-house product and engineering teams to support our subscription service and deliver the best new books to our members every month.. This is an ideal role for a technical PM who is equally obsessed with how systems work and how customers experience them.

What you'll do...

Order Management

  • Own our Order Management System (OMS), which manages the entire lifecycle of an order from the moment a member clicks Ship to the moment it is delivered to our members.
  • Be responsible for measuring and optimizing our shipping SLAs, and managing the roadmap that gets us there over time.
  • Work and coordinate with key stakeholders to ensure that all updates are scoped well and releases are coordinated with associated updates to SOPs.

Renewals

  • Own the product management of our Renewal Management System, which stages and processes payments for members of our subscription service.
  • Measure and improve involuntary churn through systemic improvements, such as coordinating schedules, evaluating new recurring billing products, and assessing different payment processors.
  • Develop a roadmap with our finance and engineering teams to prioritize projects and monitoring systems to track renewals and disbursements.

Monitoring & Reporting

  • Conceptualize and spec detailed reports that allow you to monitor these systems at a granular level, down to every individual member and order.
  • Operate on the instinct that if you cannot measure it, you do not know it is happening correctly.

About you...

  • 5+ years of experience in a product management role, ideally in transactional product management processing large volumes of orders. E-commerce or subscription experience is required; both is ideal.
  • Bachelor's degree, likely in a technical discipline.
  • Strong technical skills and deep experience working with engineers to spec technical systems.
  • Excellent at communicating technical information to different audiences.
  • A rare combination of technical depth and customer obsession: these systems directly shape how members experience our product, and you need a real sense for the customer experience you want, plus the ability to translate it into something engineering can build.
  • Exceptionally high attention to detail. In a renewal system, five errors is a huge number of errors, and you care about getting it right down to the individual human.
Salary Range: $100,000 - $165,000
Apply: Product Manager, Order Management & Renewal Systems
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Cover Letter
LinkedInLinkedIn profile URL:*
Do you currently live in or adjacent to New York City?*
Are you seeking an in-office company where you work 4 days per week in the office?*
How did you hear about this job?*
What is your familiarity with Book of the Month?*
When you think about your aspirations for your next position, what does that look like in terms of work/life balance and career growth? Indicate your aspirations on a scale of 1 to 10 in which 1 is "work/life balance is super important" and 10 is "career growth is super important".*
When you think about what type of workplace environment you most enjoy, do you prefer consistency or dynamic change? Indicate your preference on a scale of 1 to 10 in which 1 is "consistency" and 10 is "dynamic change".*
Renewals run in nightly batches. The trailing 30-day average decline rate is 4.8%, with a standard deviation of 0.35 percentage points.

Tonight's batch: 9,400 attempts, 611 declines.

1) What is tonight's decline rate?
2) Would you halt the batch, alert on-call, or take no action? Give a one-sentence justification.*
Shipping SLA is defined as: 95% of orders ship within 2 business days of the member clicking Ship.
Last month, 310,000 orders were placed. Ship-time distribution:
-0 days - 18,600 orders
-1 day - 164,300 orders
-2 days - 108,500 orders
-3 days - 12,400
-4+ days - 6,200

1) Did they hit SLA? Show the percentage.
2) How many orders would have needed to move from the 3-day bucket into the 2-day bucket to hit exactly 95%?
3) The warehouse proposes measuring the clock from order release to warehouse rather than member click. Release happens on average 6 hours after click. In one sentence, what does this do to the number, and why does it matter?*
Carefully read our careers page. Which parts of our culture do you think are most aligned with how you like to work, and which are least aligned with how you like to work?*
Will you now or in the future require sponsorship to work in the US? (This includes work authorization that expires in the next 2-3 years.)*
Human Check*